Latest news from Kairos Now

There is a lot happening in the healthcare innovation space and we’d love to keep you up-to-date on the latest thinking, innovations, events and research.

You say you are customer centric - are you really?

The phrase "customer centricity" is a bit like "innovative". Organisations say they are but there doesn't seem to be any activity that exhibits it. Empathy is a key tenet of being customer led or customer inspired. Is empathy for your customers…

Six Ways to Be a Design Thinking Disruptor

Are you an organisation that is extremely efficient in what you have always done but sales are lagging or plateauing -  so you cut costs and your prices? Are you a product only based organisation and your customers are continually asking…

One Easy Way To Be More Creative In Everyday Business.

Is Creativity & Innovation being held back by your documentation?  In a recent innovation program I was running, simple table templates were provided to enable participants to gather and communicate relevant information to their team and…

You want to be Customer-centric - why not use “design”?

Successful designers are typically remembered for the beautiful things they make that have function as well as form. They excel at delivering the emotional connection we have with products - and that is why we buy. This can be applied to all…

In-House Innovation Capability and Empathy – it’s closer than you think

Creating Value through Innovation So often, people think innovation only applies to products, but there’s a lot of other things that you can innovate. Research from Doblin shows us that other types of innovations are often a better return…

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