Our Team

We’re a collective of creatives, innovators, design and healthcare experts, led by founder, Jane Cockburn.

We are specialists in our field, committed to better healthcare outcomes and practiced at delivering design thinking programs in a wide range of healthcare organisations. Nothing is too big or too small for us as we draw on our collective of experts to deliver the best outcomes for your organisation.

Jane Cockburn

Jane Cockburn

Jane is an expert in Design Thinking and is the founder of Kairos Now.

Thirty plus years of experience within the healthcare market has highlighted to Jane the importance of the customer, patient and consumer relationships and the delivery of good outcomes. So it seemed natural for Jane to lead an organisation that advocates and explores the voice of the customer, consumer, patients and their families.

By tapping into a designer’s mindset Jane can help you identify the future that will make a difference for your organisation. You will discover what really matters to your customers, consumers, patients and their families. This discovery is critical to shape a clear and clever strategy and way of working that will differentiate your organisation from others.

Lynne Teo

Lynne Teo

Lynne Teo has a range of engagements and interests in innovation. As Advisor in Intellectual Property Analytics at Griffith Hack, Lynne uses data from patents to help customers gain insights for better strategic and technology decisions.

As a corporate trainer in Design Thinking, Lynne‘s work is primarily in financial services and telecoms. Lynne is also an Industry Fellow at UTS’ Design Innovation Research Centre, where she works with major research and tech organisations. Lynne holds an MBA with a background in chemistry and communications.

Patrick Forrest

Patrick Forrest

Patrick is a graduate of Visual Communications (Honours) at the University of Technology Sydney, where he has also worked as a Designer for the Design Innovation Research Centre for two years. In this role, he supported the centre in its mission to enable its partners to drive meaningful change and build an evidence base in design, by communicating complex concepts and meaningful narratives visually.

Patrick has been working with Kairos Now since 2015 and provides visual value and insights to our projects. He‘s ability to translate concepts and ideas is key to our project outcomes and client learning. He currently works with the team the show ’The Feed,’ on SBS Viceland as Junior Broadcast Designer.

Melissa Houghton

Melissa Houghton

Melissa is an astute executive with over 20 years’ experience and a proven track record in delivering business, marketing and corporate communication strategies for well-known brands in publishing, finance, property, telecommunications and food manufacturing.

As a consultant, Mel advises organisations on business, marketing and change management strategies relating to rebrands, restructures and business transformation initiatives working closely with CEO’s and senior executives. Mel is currently on the Board of Directors for Oxfam Australia and is the Chair on the Public Engagement Committee for Oxfam. She holds a Masters in Business Administration and a Bachelor of Arts in Marketing.

We challenge you to ask why and what if…..,